Legal

Overview

CasePigeon provides software tools designed to help personal injury law firms streamline client intake and document collection. Our platform facilitates structured intake responses, required document tracking, and intake readiness visibility.

Important: CasePigeon does not provide legal advice or professional services. We are a software service provider focused on intake operations and document collection workflows.

Firm Responsibility

Firms using CasePigeon remain fully responsible for all aspects of legal work and client representation, including but not limited to:

• Compliance with applicable laws, ethics rules, and professional requirements
• All communications with clients, opposing parties, and third parties
• Accuracy and completeness of intake information and case materials
• Data security and privacy obligations specific to their operations
• Conflicts, screening, and case evaluation decisions

Use of the Service

CasePigeon is provided "as is" and "as available" for your use. While we strive to maintain reliable service, we do not guarantee uninterrupted or error-free operation. We may perform maintenance, updates, or modifications that temporarily affect service availability.

You agree to use CasePigeon in compliance with all applicable laws and regulations, and in a manner that does not infringe upon the rights of others or interfere with the operation of the service.

Limitation of Liability

To the maximum extent permitted by law, CasePigeon's total liability for any claims arising from or related to the use of our service shall not exceed the total fees paid to CasePigeon by you in the twelve (12) months preceding the claim.

CasePigeon shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of the theory of liability.

Termination

Either party may terminate access to CasePigeon at any time. Upon termination, your right to access and use the service will cease. Where reasonably practicable, CasePigeon may provide advance notice of termination and allow limited access to retrieve data, subject to then-current policies.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law provisions.

Information We Collect

To provide and improve CasePigeon, we collect the following types of information:

• Account Information: Name, email address, firm details, and other information you provide when creating an account
• Uploaded Files and Metadata: Documents, images, and related metadata that you or your clients upload through the platform
• Usage Data: Information about how you interact with CasePigeon, including features used, timestamps, and system logs

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the CasePigeon service
• Process transactions and manage your account
• Respond to your support requests and communicate with you
• Analyze usage patterns to enhance product features and user experience
• Ensure security and prevent fraud or abuse

Data Protection

We implement reasonable technical and organizational safeguards to protect your information. This includes secure cloud infrastructure, encryption in transit and at rest, access controls, and regular security assessments.

While we take data security seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

Data Sharing

We do not sell your data. We may share information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users

Data Retention

We retain your data while your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us at the email address below.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

support@casepigeon.com